Please Note: BrandingStudio314 design on the Shopify & Wix Platforms ONLY!!
REFUNDS: Any payments are 100% Non-Refundable.
Due to the fact that we provide a custom service, the time that it takes to create designs is non-refundable. Our time is valuable and so is yours so please communicate professionally and responsibly of your design expectations.
BrandingStudio314 does not provide refunds for any services unless agreed upon. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made to BrandingStudio314 the project will begin in the time frame given to the client.
NOTE: It is advised that you give the project a realistic amount of time for completion for these reasons:
- Revisions may be needed
- It may be a peak in the orders received
- Prior work received may take longer than expected.
We provide suitable timeframes. All timeframes in each product description.
CONTACT:
All communication is done strictly via email or our business number.
We do not answer messages about orders on any other platform.
If you have any concerns, please email at info@brandingstudi314.co
TURNROUND TIME:
All artwork takes between 3-14 BUSINESS DAYS ( , FLYERS, BUSINESS CARDS, SOCIAL MEDIA BRANDING CONTENT)
Orders placed after 3pm will go on the calendar for the following business day.
Please allow 2-4 WEEKS FOR WEBSITE DESIGN, BRANDING PACKAGES AND LARGER PROJECTS.
Depending on the workload, graphics may take less or more time than advertised.
You will be notified if there is any delay to your project.
PHOTOS & IMAGES:
Professional Photography photos from a professional photoshoot are recommended for Website & Graphic Design. If a photoshoot is not in your budget , that is just fine because if you need stock images , you can purchase some at my stock model website: AI Baddies
Camera phone pictures and snap chat pictures are not accepted for any project. Please note: The photos you see in our premade designs are provided at no additional costs.
REVISIONS + PROOFS:
The design process will be done in phases. Phase One is the first designs, Phase Two and up are revisions.
You will receive 3 free revisions to the proofs.
Anything above 3 revisions will be subject to a $20 per revision fee.
FINAL DESIGN:
Once the final product is complete and approved, the design process will come to an end.
Please ensure that you are satisfied with everything when you approve the final design.
If there is an error caused by BrandingStudio314 (spelling, etc.), we will fix it free of charge.
However, changes such as colors, font etc. after final approval will be subject to a $50 revision fee.
TRANSFER OF RIGHTS:
Once final work is sent, client has free reign as to what to do with their product.They must, however, under no circumstances sell the graphics to a third-party.Clients do not have to display or promote BrandingStudio314 when posting the work completed, but Client may not seek to mislead others that the work was created by anyone other than BrandingStudio314 .
Draft files and samples of designs are property of BrandingStudio314 and shall not be used in any way or posted on social media.
GHOSTING CLAUSE:
Any client who books a service and disappears after 1 week of no show , no call, no response, you will receive 2 follow up emails.
If emails are not responded to after a 1 week period and no formal agreement made between the client and BrandingStudio314, the project will be deemed as forfeited and no refund will be issued.
If Client would like to continue after 1 month a restart fee of $100 will be charged before project resumes.
When you hire BrandingStudio314 for a paid service you are agreeing to these terms & conditions.
Terms & conditions are subject to change at any time.
Updated : Jan 12 2022